Why Choose Fluent Utilities?
Fluent has a long-standing history of doing the right things for our customers right when they need it. It starts with the basics — providing electricity and gas plans with easy-to-understand terms and straightforward pricing you can count on. But our responsibility doesn't end there and neither does our commitment to our customers. We've assembled some of the things we’re most proud of because you should know what your utility provider stands for. We’re pretty sure you’ll see the Fluent difference and why more families choose us over any other electric company in Alberta. We've assembled some of the things we're most proud of because you should know what your utility provider stands for. We're pretty sure you'll see the Fluent difference and why more families choose us over any other electric company in Alberta. Fluent Utilities. Inspired by you.
We believe an informed customer is a customer for life. So whether you're already a customer or thinking about becoming one, we want to make sure you're fully informed to make decisions that are right for you. Your plan options. Compare our plans with those offered by other Alberta Utility providers, learn more about plans with renewable sources, and understand the regulatory documents you get when you sign up for service. Other fees and charges. Learn about the fees, deposits and other charges you might encounter when comparing electricity plans. Extra services you get with your Fluent Utility plan. At Fluent we believe in the customer care difference, with multiple payment options and education assistance and Alberta's only rebates program.
Customer Bill of Rights
Our goal is to make sure every experience you have with Fluent Utilities is a positive one. And we back it up in writing with the Fluent Customer Bill of Rights. These rights frame our beliefs and commitment to our customers, which include: Clear, straightforward terms of service with billing you can understand and trust. Responsive, knowledgeable Customer Care Consultants available when you need them most. Customer appreciation with rewards and rebates for your loyalty. Guaranteed satisfaction or switch back to your old Alberta utility provider for free. These are just some of the many reasons why Albertan's trust Fluent for the electricity and natural gas that power and heat their homes and businesses.
Part of Your Community
With a long history of meeting the utility needs of Alberta. We invest in our communities because we work and live here too! Helping those in need. Fluent Energy Aid, our electricity bill payment assistance program, helps more customers in need than any other provider in Alberta. Giving back to the community in one of our top priorities and as one of the leaders in the industry, Fluent Home and our employees donate to charitable organizations like United Way, Plant a Billion Trees and Canadian Red Cross each year. Supporting supplier diversity. Fluent works with many vendors each year on goods and services provided by certified aboriginal based business enterprises including our main rebate program offerings.